It’s been a while coming…but how will it affect us?
So here we are, the markets are reeling and the US Federal Bank is taking evasive action.
It seems we have been waiting for this moment for long time. Low interest rates and booming house prices in the UK have fueled the consumer bonanza of the recent times. But now it is time to start paying some of the borrowing back.
Now the hangover begins.
The CBI, back in December 2007, revised their prediction for economic growth from 2.2% to 2%. So technically we are not currently falling in to a recession. But one thing is clear now. We are in for a period of belt tightening. Whilst the government has continued to put pressure on its public spending ratio, along with the continuing saga of Northern Rock, it has a limited capability to manage this downturn using fiscal policy. Alasdair Darling’s first budget in March will be interesting.
So what does it mean for those of us in agency land?
For the most part we move in the larger marketing world. This means we will be under pressure to provide value for money. We need to make sure we are in a position to deliver the goods in an efficient manner. This, as for many agencies, will be a test of in house tools and platforms. We need to be able to provide value added services. As Will McInnes has rightly pointed out we need to provide a stronger, more convincing argument in order to persuade clients to buy our products and services. We need to be able to convince brands, more than ever, the internet can deliver a measurable impact on their bottom line.
For those involved in social software and the development of social and community platforms we may find ourselves in a good position. Social software can provide a more effective means of customer acquisition than advertising. It engages the consumer with the brand directly. Whilst advertising budgets are bound to be cut, turning towards social platforms provides brands with a more meaningful way of engaging with their potential and current customers. Of course successful marketing is based upon a combination of actions, but perhaps some are more effective than others?
To me, it has consolidated my desire that we as a company become product focused rather than service focused. We need to be able to dictate our own agenda and use our products to show how we can cut costs and deliver sales. That is our first challenge for 2008.
There will be a number of companies out there who have relied upon advertising revenue as their main source of income. Interestingly Drama 2.0 points out the obvious. Those that rely on providing free services in the hope of achieving ad revenues are subject to diminishing returns when the chips are down. The problem with scale, as it were, is that it really proves whether a business model is viable.
Our second challenge for 2008 is to try and generate renewable income. Whether for the end user or by selling business tools. Again this means providing quality, but it also means we can scale up in accordance to our business requirement. On the consumer side the trick is, of course, that while consumers will be busy paying off their household debt, we need to convince them to spend the ‘price of a pint’ on a monthly basis for their work-time entertainment. On the business side, we need to convince businesses that our platforms provide the tools they require to do business online.